Fast and efficient claims settlement
Effective claims management is crucial for finding quick and uncomplicated solutions in the event of an emergency.
Time is a critical factor in the event of damage. Thanks to our large network of experts, surveyors, appraisers and service providers, we can quickly assess your damage and initiate appropriate measures. Our short response times minimize the financial burden and stress for you.
Our claims management always focuses on avoiding business interruptions, limiting financial losses, not jeopardizing your insurability and preventing premium increases.
Your advantages at a glance
- Comprehensive support from experts
Our claims management gives you access to a wide range of specialist knowledge. Our experts from various disciplines work closely together to resolve complex claims professionally and quickly and represent your interests in the best possible way.
- Rapid response capability thanks to a strong partner network
A rapid response to a claim is crucial to minimize the impact and quickly support affected individuals or companies. We have a large network of service providers who understand your tools of the trade and are ready to help you quickly.
- Personal advice and support
Our trained claims managers can be reached at any time via all communication channels and are also available for you personally on site. We are at your side with help and advice and ensure that you feel you are in good hands in difficult situations.
- Individual and pragmatic solutions
We understand that every claim is unique. Our pragmatic approach enables us to find suitable and sometimes unconventional solutions - always with the aim of helping our customers.
- Transparency
Clear communication between the policyholder, insurance company, experts and service providers ensures that all relevant information is communicated quickly and accurately. Modern technologies such as claims management software and data analysis tools improve the efficiency and accuracy of claims handling and enable optimal tracking and documentation of claims.
- Prevention concepts
We rely on prevention concepts and comprehensive risk consulting to prevent losses from occurring in the first place. Because the best case is: no damage.
Claims reporting made easy
With our online claims report, you simply submit your claim digitally and the team responsible will take care of processing it. If you use ecconnect, you can also report your claim directly in the tool.
You might also be interested in
In our newsroom you will find many articles that could be of interest to your company or institution. You can also meet our teams of experts at events or attend our webinars.
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Working for our customers in crisis areas
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