Tips in the event of a claim
Here you will find helpful tips on how best to behave in the event of a claim and what you need to bear in mind from an insurance perspective.
Safely through the claim
Practical tips for smooth processing
Unforeseeable damage incidents can be overwhelming. Whether it's a burst water pipe, a traffic accident or a break-in - quick and structured action is crucial in such moments, but often difficult. To help you keep calm, we have put together some helpful tips for you to guide you in the event of an emergency to ensure that everything runs smoothly.
As your insurance broker, we will be happy to assist and support you in every phase of the incident - from the initial claim notification to the final settlement.
What should you do in the event of a claim?
Ensure safety:
Ensure that there is no danger to persons or further damage to property. In the event of a fire, accident or other emergency, call the appropriate emergency services immediately.
Mitigate damage:
Take measures to limit the damage or prevent consequential damage.
Photos and videos:
Document the damage thoroughly with photos and videos. Make sure you also take detailed photos.
Witnesses:
Make a note of the contact details of any witnesses who observed the damage.
Reporting a claim:
Report the claim to your insurance company or insurance broker immediately.
Written communication:
Keep a record of all written communications with the insurance company and retain them. Also make a note of the content of verbal conversations.
Police report:
In the event of burglary, theft, vandalism or traffic accidents, the police should be called and a police report drawn up. Submit this report to your insurance company or insurance broker.
Cost estimates:
Obtain several estimates for the repair or replacement of damaged items and submit them to the insurance company.
Repair and replacement:
Wait to finalize repairs or replacement of damaged items until you receive insurance approval.
Expert:
If necessary, have an expert from the insurance company assess the damage. Do not carry out any extensive repairs without the consent of the insurance company, unless they are emergency measures.
Invoices and receipts:
Gather all relevant invoices and receipts related to the damage. This includes purchase receipts or repair invoices.
Preventive measures:
Once the claim has been settled, you should think about how you can prevent future damage, e.g. through safety precautions or maintenance measures.
What do we as brokers do for you in the event of a claim?
Claims assessment:
We record the damage in detail and help you to prepare a comprehensive claims report.
Documentation:
We support you in documenting the damage with photos, videos and written records.
Claims notification:
We take over the complete reporting of the claim to your insurance company and ensure that all necessary information is provided correctly and completely.
Contact person:
We act as your central point of contact and coordinate communication between you and the insurance company.
Negotiations:
We stand up for your interests and are in constant contact with the insurance company to ensure fair and appropriate claims settlement.
Problem solving:
Should there be any disagreements or delays, we look for quick solutions.
Repair coordination:
We support you in the coordination and planning of repairs or replacement measures.
Insurance review:
After the claim has been settled, we will review your insurance policies with you and adjust them if necessary to ensure that you continue to be optimally covered.
Claims reporting made easy
With our online claims report, you simply submit your claim digitally and the team responsible will take care of processing it. If you use ecconnect, you can also report your claim directly in the tool.
Support when it counts
Professional claims support is part of our brand essence. More than 200 experts, including fully qualified lawyers, insurance brokers, business economists, architects and specialists from related disciplines, ensure that your interests are protected even in the event of a conflict. A group of specialists is available for every sector - from healthcare to industry.
Effective claims management is crucial for finding quick and uncomplicated solutions in an emergency. Find out more about how you can benefit from our comprehensive services in the event of a claim.
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